pg game | Responsible Gaming and Healthy Play Habits

Core Responsible Gaming Tools

Pg game has built these tools to help you maintain healthy gaming habits

Set Deposit Limits

Set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period — this protects you from impulsive decisions.

Session Time Control

Set a maximum time limit for each gaming session. Once the limit is reached, pg game will automatically prompt you to take a break. This helps prevent excessive time spent playing.

Cooling-Off Period

Take a break from gaming for a set period — anywhere from 1 day to 6 weeks. Your account stays active during this time, but placing bets will not be allowed.

Self-Exclusion

If you need a longer break, you can self-exclude for anywhere from 3 months to 5 years. Your account will be fully deactivated during this period and promotional emails will also be stopped.

Set Loss Limits

Set a cap on how much you're willing to lose within a given period. Once you hit that limit, pg game will automatically prevent you from placing further bets.

Reality Check Notifications

At set intervals, pg game will remind you how long you've been playing and how much you've spent. These notifications help you stay aware and make informed decisions.

What is responsible gaming and why does it matter

Responsible gaming means keeping gaming as a healthy form of entertainment — not a way to solve financial problems or relieve stress. pg game believes every player deserves to play happily and in control. We're not just a gaming platform — we care just as much about our users' wellbeing.

Online gaming is a growing experience for many people in Bangladesh. Like any form of entertainment, it calls for a level of awareness. pg game's responsible gaming policy is built to international standards so every player can enjoy it safely.

When Does Gaming Become a Problem?

Most people game for entertainment without any issues. But in some cases, gaming can spiral out of control. If you notice that you're spending beyond your budget, repeatedly playing to chase losses, or neglecting family and work because of gaming — it's time to take that seriously.

The first step to responsible gaming at pg game is being honest with yourself about your habits. Reach out to us without any hesitation — our support team will assist you with complete confidentiality.

How to Build Healthy Gaming Habits

Set a Budget in Advance: Decide in advance how much you want to spend on gaming each month, then set that amount as your deposit limit on pg game.
Stick to your time limits: Decide how long you'll play each day before you start. Use the session timer to stay on track.
Don't Chase Your Losses: Chasing losses by placing bigger bets typically leads to even greater losses.
Don't play under stress: Gaming when you're angry, upset, or stressed impairs your judgment and leads to poor decisions.
Don't play under the influence of alcohol or substances: It impairs your judgment and significantly increases the risk of making costly mistakes.
Don't treat gaming as a source of income: pg game, like any gaming platform, is a place for entertainment — not a reliable source of income.
Take regular breaks: Take at least a 10–15 minute break every hour. Get up, drink some water, go for a short walk.
Tell People You Trust: Let family or friends know you play online — it creates a sense of accountability.

Pg game's Responsible Gaming Commitment

Pg game is a licensed and regulated gaming platform. We are committed to the wellbeing of every player. Under our responsible gaming programme, we regularly monitor player behaviour and proactively reach out to anyone we believe may be at risk.

We never encourage minors to game. If anyone under the age of 18 is found using pg game, their account will be closed immediately and all funds returned. Age verification is a mandatory part of our registration process.

Advice for Family Members

If you think a family member may be struggling with a gaming addiction, start by having an open and honest conversation with them. Approach with care and concern rather than criticism or anger. pg game's support team also provides guidance and assistance to family members.

Parents can use our family protection options to ensure underage children cannot access the platform. Detailed guidance is available in our Help Centre.

Emergency Support: Gaming addiction is a mental health condition — not a personal weakness. pg game is here for you. Reach out via email at support@pggame.wine or contact us through Live Chat.

Protection Tools – Detailed Overview

Learn how each of pg game's responsible gaming tools works

Budget Tracker

View a real-time record of your monthly gaming spend. Check how much you've used and how much remains at any time.

Time-Out Mode

Take a gaming break for 1 to 42 days. In this mode, you can still log in but will not be able to place any bets.

Promotions Opt-Out

Unsubscribe from bonus and promotional emails/notifications. This helps reduce the temptation to play more than you intended.

Smart Reminders

At regular intervals, pg game will remind you how long you've been playing and how much you've spent.

Long-Term Self-Exclusion

Self-exclude completely for 3 months to 5 years. Your account cannot be reopened during this period.

24/7 Support Access

Reach out to our responsible gaming team at any time. Live chat is always available.

FAQs

Responsible Gaming — Frequently Asked Questions

Log in to your account, click the profile icon, and go to the "Responsible Gaming" section. From there, you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately, but increases are subject to a 24-hour cooling period.

Yes, all funds in your account remain completely safe during a self-exclusion period. Once the self-exclusion ends, you can withdraw your full balance. Withdrawals are not possible during self-exclusion, but your money is fully protected.

Family members can contact our responsible gaming team directly by emailing support@pggame.wine. We provide advice and support in complete confidence. For security reasons, however, specific account details will only be shared with the account holder.

A Cooling-Off Period is a short break of 1 day to 6 weeks where your account stays active but betting is disabled. Self-exclusion is a longer break of 3 months to 5 years — during which you cannot log in to your account at all. Use self-exclusion for serious concerns and a cooling-off period for a temporary pause.

Yes, pg game strictly enforces an 18+ policy. Age verification is mandatory during registration. If an account is found to belong to a minor, it is closed immediately and all funds are returned. Parents can use parental control software on their children's devices.

Key warning signs include: spending beyond your budget, repeatedly playing to recover losses, feeling restless without gaming, neglecting family or responsibilities, lying about your gaming habits, and borrowing money to keep playing. If any of these apply to you, please reach out to us.

Responsible Gaming – Build Safe & Healthy Gaming Habits at pg game

Core Responsible Gaming Tools

Set Deposit Limits

Session Time Control

Cooling-Off Period

Self-Exclusion

Set Loss Limits

Reality Check Notifications

What is responsible gaming and why does it matter

When Does Gaming Become a Problem?

How to Build Healthy Gaming Habits

Pg game's Responsible Gaming Commitment

Advice for Family Members

Check Yourself

Enable Protection

Log In to Your Account

Set Deposit Limits

Start Session Timer

Contact Support

Protection Tools – Detailed Overview

Budget Tracker

Time-Out Mode

Promotions Opt-Out

Smart Reminders

Long-Term Self-Exclusion

24/7 Support Access

FAQs

Play Responsibly, Play Enjoyably

Core Responsible Gaming Tools

Set Deposit Limits

Session Time Control

Cooling-Off Period

Self-Exclusion

Set Loss Limits

Reality Check Notifications

What is responsible gaming and why does it matter

When Does Gaming Become a Problem?

How to Build Healthy Gaming Habits

Pg game's Responsible Gaming Commitment

Advice for Family Members

Check Yourself

Enable Protection

Log In to Your Account

Set Deposit Limits

Start Session Timer

Contact Support

Protection Tools – Detailed Overview

Budget Tracker

Time-Out Mode

Promotions Opt-Out

Smart Reminders

Long-Term Self-Exclusion

24/7 Support Access

FAQs

How do I set deposit limits at pg game?

Will my balance be safe if I self-exclude?

How can a family member help limit my gaming?

What is the difference between a cooling-off period and self-exclusion?

Does pg game prevent underage gaming?

How can I tell if I have a gaming addiction?

Play Responsibly, Play Enjoyably