Pg game Privacy Policy – Your Data Is Safe With Us

Pg game (pggame.wine) takes your privacy extremely seriously. This Privacy Policy ("Policy") explains in detail what information we collect when you use our website and mobile application, how that information is used, and what steps we take to protect it.

Pg game is an internationally licensed online gaming and Sports Betting platform. We are committed to providing a safe and transparent experience for users in Bangladesh. Protecting the privacy of your personal information is an integral part of that commitment.

This Policy has been drafted in accordance with international data protection laws and best practices. If any part of this Policy is unclear, please contact our support team — we are always ready to answer your questions.

Pg game collects information from you in several ways. Full details are provided below.

Information you provide directly:

• Registration Information: Full name, date of birth, email address, mobile number, and residential address.
• Identity Verification (KYC): A copy of your National ID, passport, or driving licence.
• Payment Information: Mobile banking numbers (bKash, Nagad, Rocket) or bank account details.
• Support Contact: Messages and information you send via live chat or email.

Automatically collected information:

• Device Information: Device type, operating system, and browser version.
• IP Address: To identify the location of your internet connection.
• Usage Patterns: Pages visited, time spent, and games played.
• Transaction History: All deposits, withdrawals, and betting activity.
• Cookies & Tracking Data: For session management and improving user experience.

Pg game uses the information we collect for the purposes outlined below. We only gather what is necessary and never use it beyond its intended purpose.

• Account Management: To verify your registration, login, and account security.
• Payment Processing: To process deposit and withdrawal transactions accurately.
• Customer Support: To provide fast responses to your questions and resolve any issues.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: To comply with AML (Anti-Money Laundering) regulations and licensing authority requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To identify signs of potential addiction and offer support.
• Promotional Communications: To keep you informed about bonuses and offers, with your consent.

Pg game never sells or rents your personal data. However, limited information may be shared with trusted partners under specific circumstances.

Who your information may be shared with:

• Payment Processors: Information required to process transactions with bKash, Nagad, Rocket, or your bank.
• KYC Service Providers: Specialist third parties for the identity verification process.
• Technology Partners: Those who provide our server, security, or analytics services.
• Legal Authorities: Upon a valid request from a court order, licensing authority, or law enforcement agency.
• Business Transfers: In the event of a change in ownership of pg game, though you will be notified in advance.

All third-party partners operate under strict confidentiality agreements and may only use shared data for specified purposes.

Pg game uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand how the site is used — you can turn this off.
• Marketing Cookies: To show you relevant promotions — your consent is required.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of the site from working properly.

Pg game follows the highest industry standards to protect your data. Our security infrastructure provides multiple layers of protection.

• 256-bit SSL/TLS Encryption: On all data transfers.
• PCI DSS Compliance: For storing and processing payment information.
• Two-Factor Authentication (2FA): An extra layer of protection for account login.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Data Minimization: Only the information necessary is collected.
• Access Control: Only authorized personnel have access to specific data.
• Security Breach Notification: In the event of a data breach, affected users will be notified within 72 hours.

As a pg game user, you have certain important rights over your personal data, backed by international data protection laws.

• Right to Access: You may request a copy of the information we hold about you at any time.
• Right to Rectification: You may request that any incorrect or incomplete information be updated.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Data Portability: You may receive your data in a structured, portable format.
• Right to Object: You may object to marketing communications or automated decision-making.
• Right to Withdraw Consent: You may withdraw your marketing consent at any time.

To exercise any of these rights, email us at support@pggame.wine or reach out via live chat. We will respond within 30 days.

Pg game retains your data only for as long as necessary. Different retention periods apply to different types of information.

• Account Information: Up to 5 years after account closure (as required by law).
• Transaction Records: 7 years (in compliance with financial regulations).
• KYC Documents: 5 years after account closure.
• Live Chat & Email: 2 years.
• Log Files & IP Information: 1 year.
• Marketing Consent Records: 3 years after consent is withdrawn.

Once the retention period ends, data is securely deleted or anonymized.

Pg game strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

• Age verification is mandatory at the point of registration.
• Age is re-verified during the KYC process.
• If we become aware that any minor's data has been collected, it will be deleted immediately and the account will be closed.
• If parents have concerns, please contact support@pggame.wine.

Pg game may update this Privacy Policy from time to time. For significant changes, we will notify you via email or an in-platform notification.

• Updated policies take effect from the date of publication.
• Continued use of the platform after any changes have been made constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.
• The latest version of this Policy is always available on this page — the date of the most recent update is shown at the top.

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. pg game's data protection team takes all concerns seriously.

• Email: support@pggame.wine
• Live Chat: Click the chat button at the bottom right of the website.
• Help Center: Help Center Page Visit us.